On Tuesday 18 March, GDMA hosted a webinar exploring how AI is revolutionizing the travel industry, specifically focusing on enhancing customer experiences for long-distance travelers.
Our speaker, Axel Schulz, Head of AI and Data Intelligence Center at DB, explained how Deutsche Bahn collects more than 8 million customer feedback every year and how the use of AI models enables real-time use and ensures high customer satisfaction.
You can view the recording of the webinar here (passcode: #D8z5Rd+).
